Privacy Policy

Last updated: 29 May 2026

1. Introduction

GO SUBMIT LIMITED ("GoSubmit", "we", "our", "us") is committed to protecting your privacy and handling personal data responsibly and securely.

This Privacy Policy explains how we collect, use, store and protect personal information when you use the GoSubmit platform and website.

2. Company Information

GO SUBMIT LIMITED
Unit 9 Davy Way,
Quedgeley,
Gloucester,
England,
GL2 2AQ

Email: help@gosubmit.co.uk

GO SUBMIT LIMITED is registered with the Information Commissioner's Office (ICO).

3. Information We Collect

We may collect and process the following information:

  • Name and contact details.
  • Company information.
  • User account details.
  • Case submission information uploaded by customers.
  • Uploaded documents and files.
  • Usage data and activity logs.
  • Billing and subscription information.
  • Technical information such as IP addresses and browser/device information.

4. How We Use Information

We use personal information to:

  • Provide and maintain the GoSubmit platform.
  • Manage subscriptions and billing.
  • Provide customer support.
  • Improve platform functionality and performance.
  • Monitor platform security and prevent misuse.
  • Communicate service updates and important notifications.

5. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Performance of a contract.
  • Legitimate business interests.
  • Compliance with legal obligations.
  • Consent where required.

6. Customer Data & Uploaded Files

Customers may upload documents and personal information relating to their own clients.

In these circumstances, customers remain the data controller and GO SUBMIT LIMITED acts as a data processor for the purpose of providing the service.

Customers are responsible for ensuring they have the appropriate permissions and lawful basis for uploading personal data to the platform.

7. Data Storage & Security

We take appropriate technical and organisational measures to help protect personal data.

Platform data is hosted within the United Kingdom using:

  • DigitalOcean (database infrastructure)
  • Amazon S3 / AWS (secure file storage)

While we take reasonable steps to protect data, no online platform can guarantee absolute security.

8. Payments

Subscription payments are processed securely by Stripe.

GoSubmit does not store full payment card details on its own servers.

You can view Stripe's privacy policy at: https://stripe.com/gb/privacy

9. Data Retention

We retain personal data only for as long as necessary to provide the service and meet legal or contractual obligations.

Customers may request deletion of their data upon account termination.

10. Your Rights

Under UK GDPR, individuals may have rights including:

  • The right to access personal data.
  • The right to correct inaccurate data.
  • The right to request deletion of data.
  • The right to restrict processing.
  • The right to object to processing.
  • The right to data portability.

Requests relating to personal data can be sent to: help@gosubmit.co.uk

11. Cookies & Analytics

GoSubmit may use cookies and similar technologies to:

  • Maintain secure user sessions.
  • Improve website functionality.
  • Analyse platform usage and performance.

Further information can be found in our Cookie Policy.

12. Third-Party Services

We may use carefully selected third-party providers to help operate our platform, including hosting, file storage, payment processing and analytics services.

These providers only process data where necessary to provide their services.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on this page.

14. Contact

If you have any questions regarding this Privacy Policy or how data is handled, please contact:

help@gosubmit.co.uk